FAQ
How do I place an order?
Choose your decorations and any available size, color, or other options, add them to your cart, and complete checkout. You will receive an order confirmation by email.
How do I choose the right decorations?
Review the dimensions, materials, colors, quantity, intended setting, and product photos. Measure your space before ordering and contact us if you need more details.
Are decorations suitable for outdoor use?
Outdoor suitability varies by product. Check the product description and instructions before use. Do not expose items intended for indoor use to rain or weather.
How do I install and store decorations?
Follow the instructions and warnings supplied with each product. Use suitable mounting methods for the surface, and store items clean and dry according to their care instructions.
Are lights or batteries included?
This varies by product. Check the product listing for included components, power requirements, and compatibility before ordering.
Can I change or cancel my order?
Email service@joydecia.com as soon as possible. We will try to help, but changes or cancellations cannot be guaranteed once processing has begun.
How can I track my order?
A shipping confirmation with available tracking information will be sent after dispatch. Allow time for the carrier to update tracking.
When will my order arrive?
The template estimates processing in 1–3 business days and US delivery in 5–12 business days after dispatch. Delivery times vary; see our Shipping Policy.
What if my order arrives damaged or incorrect?
Contact service@joydecia.com with your order number, a description, and clear photos of the item, packaging, and shipping label. Keep the item and packaging while we review your request.
How do I request a return?
Contact service@joydecia.com within 30 calendar days after delivery before sending an item back. See the Return & Refund Policy for eligibility and instructions.
How will I receive my refund?
Approved refunds are issued to the original payment method after an eligible return is received and inspected. See the Return & Refund Policy for timing.
Which payment methods are accepted?
Available payment methods appear at checkout and may vary by location and payment provider.
Contact Us
Email: service@joydecia.com
Website: https://joydecia.com/
Operator: (Chengdu Yangmiaoen Technology Co., Ltd.)
Registered address: Room 1628, 16th Floor, Unit 2, Building 1, No. 1666 Longmian Street, Chenghua District, Chengdu, Sichuan, China.